Client document 01

Client Rights & Responsibilities

Effective: September 1, 2026

Your rights

Every person who enters House Sapphodora deserves care rooted in dignity, honesty, compassion, consent, and respect.

• To be treated with respect without discrimination based on race, ethnicity, disability, body, age, faith, sex, gender identity, sexuality, relationship structure, income, or background.
• To receive a clear explanation of what House Sapphodora can and cannot provide, including known limits, risks, alternatives, and costs.
• To ask questions, request plain-language explanations, and receive reasonable accessibility or communication accommodations.
• To make your own decisions, decline any suggestion or product, pause a conversation, or end an appointment.
• To be told when professional medical, pharmaceutical, mental-health, legal, or emergency support may be more appropriate.
• To have personal information handled carefully and only used for the purposes described in the Privacy Policy.
• To raise a concern or offer feedback without retaliation.

Your responsibilities

• Share accurate, relevant information when it may affect the safety of an herbal product or wellness suggestion, including allergies, medications, pregnancy or breastfeeding, and important diagnoses.
• Do not use an appointment in place of urgent or emergency care.
• Treat the founder, collaborators, other clients, and community spaces with respect. Harassment, threats, discrimination, or unsafe conduct may end an appointment or client relationship.
• Review product instructions and warnings, ask when something is unclear, and stop using a product if you experience a concerning reaction.
• Attend, cancel, or reschedule appointments according to the Booking Policy and communicate promptly when circumstances change.

Questions or concerns may be sent through the House Sapphodora contact page.

Client document 02

Privacy Policy

Effective: September 1, 2026

House Sapphodora values privacy and aims to collect only what is reasonably needed to provide appointments, fulfill orders, communicate with you, and operate the business safely.

Information that may be collected

• Contact and account information, such as your name, email address, telephone number, and login details.
• Booking and transaction information, including appointment type, scheduling history, purchases, payment status, and shipping information when needed.
• Information you choose to share in forms or conversations, including wellness goals, allergies, medications, accessibility needs, and product feedback.
• Basic website information collected through cookies or similar technology, such as browser type, pages visited, and site interactions.

How information is used

Information may be used to provide and improve services, communicate about bookings or orders, maintain safety and business records, prevent fraud, comply with legal obligations, and respond to requests or concerns. House Sapphodora does not sell personal information.

Service providers

The website, scheduling, payment, email, and delivery functions may be supported by third-party providers such as Squarespace, Setmore, payment processors, and shipping carriers. Those providers process information under their own terms and privacy practices. Information may also be disclosed when required by law or reasonably necessary to protect a person from harm.

Sensitive information

Please do not send complete medical records, detailed trauma histories, Social Security numbers, or other unnecessary sensitive information through an ordinary booking form, text message, social-media message, or email. House Sapphodora is not an emergency service or a substitute for a licensed healthcare provider’s patient portal.

Your choices

You may ask to review, correct, or delete information held directly by House Sapphodora, subject to records that must reasonably be retained for transactions, safety, dispute resolution, or legal compliance. You may also unsubscribe from optional promotional messages at any time. Essential booking, order, safety, or account communications may still be sent.

Retention and security

Reasonable administrative and technical safeguards are used, but no website, email system, or online service can promise perfect security. Information is kept only as long as reasonably needed for the purposes described above.

Privacy questions or requests may be submitted through the contact page.

Client document 03

Booking & Client Care Policy

Effective: September 1, 2026

Scope of appointments

Appointments offer personalized wellness education, compassionate guidance, resource navigation, and discussion of herbal or holistic options. They do not replace care from a licensed physician, pharmacist, mental-health professional, or emergency service. House Sapphodora does not diagnose conditions, prescribe medication, or guarantee outcomes.

Emergencies

Appointments are not appropriate for medical or mental-health emergencies. If you may be in immediate danger or need urgent treatment, contact emergency services or seek urgent medical care.

Rescheduling and cancellation

Please reschedule or cancel at least 24 hours before your appointment whenever possible. Paid appointments cancelled with at least 24 hours’ notice may be refunded or credited toward a future appointment. A late cancellation may be moved once at House Sapphodora’s discretion. Repeated late cancellations or missed appointments may require prepayment.

Late arrivals and missed appointments

A late appointment may still end at its original time. Arrivals more than 15 minutes late may need to be rescheduled. Complimentary appointments have no cash value. Missing a complimentary appointment without notice may mean a future appointment must be paid. Paid no-shows are generally nonrefundable, although genuine emergencies will be considered with compassion.

Payments and refunds

Any price and payment timing will be shown before confirmation. Refunds for products are governed by the applicable product or shop policy. Appointment fees compensate time reserved and work already performed; they do not purchase or guarantee a particular health result.

Safety, respect, and accessibility

Please provide accurate information when allergies, pregnancy or breastfeeding, medications, supplements, diagnoses, or current care may affect safety. House Sapphodora is an affirming space. Harassment, discrimination, threats, or unsafe conduct may end an appointment. Please share accessibility or communication needs so reasonable accommodations can be explored.

Age requirement

Appointments are intended for adults 18 and older unless House Sapphodora agrees in writing to a different arrangement involving a parent or legal guardian.

By confirming an appointment, you acknowledge that you have reviewed and accepted this policy.

Client document 04

Disclaimers

Effective: September 1, 2026

Education, not medical care

Information from House Sapphodora—including appointments, website content, social-media posts, printed materials, and product education—is offered for general educational and wellness purposes. It is not medical diagnosis, treatment, prescribing, psychotherapy, or a replacement for care from a qualified professional.

Individual responses vary

Herbs, supplements, foods, topical preparations, and wellness practices can affect people differently. “Natural” does not mean risk-free. Allergies, side effects, contamination, medication interactions, and pregnancy or breastfeeding concerns are possible. No result is promised or guaranteed.

Use products carefully

Read labels and instructions before use. Do not exceed stated directions. Keep products away from children and animals unless specifically intended for them. Stop use and seek appropriate help if a concerning reaction occurs. Discuss herbs and supplements with a physician or pharmacist when you take medication, have a medical condition, are pregnant or breastfeeding, or are preparing for a procedure.

External information

Links and referrals to external professionals, organizations, research, or resources are offered for convenience and do not guarantee their availability, quality, accuracy, or outcome. House Sapphodora is not responsible for an external provider’s services or privacy practices.

Emergency limitation

House Sapphodora does not monitor messages continuously and cannot provide emergency response. For urgent symptoms or immediate danger, contact emergency services or seek urgent professional care.

Living document 05

Mission

Where care comes closer

No one deserves to heal alone.

House Sapphodora exists to make compassionate, practical wellness support feel more human and more reachable. We meet people without shame, listen before suggesting, explain without patronizing, and help each client find the safest next step—whether that is a gentle home practice, an herbal option, a community resource, or professional medical care.

We are building a community apothecary rooted in informed consent, sustainability, accessibility, cultural humility, and the belief that care should never require someone to surrender their dignity.

Our commitments

• Honesty before sales.
• Consent before assumption.
• Safety before certainty.
• Education without fear or superiority.
• Low-waste practices and a growing conservationist program.
• No subscription pressure, manipulative urgency, or needless spam.
• Listening, learning, repairing, and growing when we fall short.

Living document 06

About House Sapphodora

An independent community apothecary

House Sapphodora Apothecary is a woman-owned, Black-owned, queer-owned, and veteran-owned small business being built around personalized guidance, thoughtful herbal goods, practical education, and resource connection.

The apothecary is not designed as a wall of products waiting to be sold. Its center is relationship: listening to what a person needs, being honest about what may help, recognizing what is outside our scope, and making the next step feel less lonely.

Offerings may include one-to-one wellness appointments, custom or small-batch herbal goods, educational materials, workshops, and conservation-minded refill or reuse programs. Availability evolves carefully so growth does not come at the cost of client safety, product quality, or the founder’s wellbeing.

House Sapphodora is independent and is not a hospital, pharmacy, medical practice, psychotherapy practice, or emergency service.

Living document 07

About the Founder

Coven, founder & community apothecary

Coven founded House Sapphodora from a simple conviction: people deserve guidance that is compassionate, honest, and close enough to reach.

Her perspective is shaped by experience in care-centered work, continued learning, lived experience, and a deep respect for both traditional plant knowledge and evidence-informed medicine. She believes holistic care is strongest when it knows its limits, welcomes questions, and works alongside—not against—appropriate professional healthcare.

Coven is building the kind of space she has often needed herself: affirming without performance, knowledgeable without arrogance, protective without paternalism, and always willing to keep learning.

She is not presenting herself as a physician, pharmacist, or licensed mental-health professional. Her role is to listen, educate, help clients think through options, create carefully considered offerings within scope, and recognize when the safest act of care is a referral.